FAQ Help Center
Welcome to our FAQ section! Here, we’ve compiled answers to the most common questions about our travel-inspired art and accessories.
FAQ’s
Yes, the images depict real locations and are authentic photos taken by someone affiliated with Rugged Realms.
We offer personalization on passport wallets, allowing you to add initials with a maximum of three characters.
Our passport wallets come with free shipping within the UK, while our wall art currently ships for free only within the US.
We accept returns within 14 days of purchase for non-customized items. Items must be in their original condition and packaging. Customized products are non-refundable. For more information, please refer to our return policy.
Free shipping typically applies to the initial delivery of your order. Returns usually incur their own shipping costs unless specified otherwise. For details on return shipping costs, please refer to our return policy or contact our customer service team.
Orders are typically processed within 2-3 business days. Shipping times vary depending on your location. You will receive a confirmation email with tracking information once your order has shipped.
To keep your canvas art looking its best, avoid direct sunlight and high humidity areas. Dust the surface gently with a soft, dry cloth. If necessary, use a damp cloth for cleaning, but avoid using any harsh chemicals or abrasives.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
If you have any questions or need assistance, you can contact our customer support team via email at support@ruggedrealms.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
Can’t find an answer?
Contact us so we can help with your enquiry.
Placing An Order
To place an order, simply follow these steps:
Visit the Shop Page: Navigate to the shop page and browse through our collection of travel-inspired art and accessories.
Select Your Item: Find the product you like and make sure to select the appropriate size and frame that suits your needs.
Add to Cart: Click on the product and then select “Add to Cart.” You can continue browsing or proceed to checkout.
View Cart: When you’re ready to check out, click on the cart icon located at the top right-hand corner of the page, or select “View Cart.”
Checkout: In your cart, you will have the option to proceed to checkout or pay with PayPal. If you choose to check out, you will need to fill in your details to ensure we can deliver your unique art as soon as possible.
We accept the following payment methods:
- PayPal
- Credit cards
- Debit cards
Simply choose your preferred method at checkout for a smooth and secure transaction.
Yes, we often have sales and promotions! Keep an eye on our website for the latest deals, or become a subscriber to be notified about new sales, promotions, and exciting updates.
“We love what we do and will keep creating travel-inspired art as long as there are places to explore. If you have any questions, please ask—we’re here for you!”
Coming Soon
Soon, you’ll be able to purchase gift cards for our shop! Perfect for any occasion, our gift cards allow your friends and loved ones to choose from our wide range of travel-inspired art and accessories. Whether they’re eyeing a canvas print or a stylish passport holder, a gift card makes for a thoughtful and versatile present.
Have a cherished photo from your travels? Send it to us, and we’ll enhance it into a stunning piece of art! Our team will work to bring out the best in your image, turning your personal snapshots into unique and beautiful wall art that captures the essence of your adventures. Just ensure it is high quality resolution.
Stay tuned for exclusive limited-edition pieces that will only be available for a short time. These unique artworks will feature special themes and designs, perfect for collectors and those looking for something truly one-of-a-kind. Announcements for these collections will be for our subscribers only so be sure to subscribe!